Shipping Policy

Last updated: 13 October 2026

This Shipping Policy applies to orders placed directly through www.zibbyhydration.com.

1. Where we ship

Zibby Hydration currently ships to eligible addresses within the United States only.

Delivery availability depends on your address and the shipping options offered at checkout. If no shipping option is available for your address, we cannot currently accept an order for that destination.

Delivery to Alaska, Hawaii, US territories, PO boxes and military addresses is available only where expressly supported at checkout.

We do not currently offer delivery to Australia, New Zealand or other international destinations.

2. Shipping charges

Available shipping methods and their charges are displayed at checkout before you complete your purchase.

Charges may vary according to the delivery address, order size and selected shipping service.

Any free-shipping offer will be subject to the eligibility requirements shown with that offer.

Applicable taxes collected by us will also be displayed before you place your order.

3. Order processing and dispatch

Orders are prepared for dispatch after payment has been authorised and any necessary order checks have been completed.

Processing time is separate from the time a carrier takes to deliver your parcel. Any processing or dispatch estimate shown on the product page or during checkout should be read together with the delivery estimate.

Orders are not treated as dispatched merely because a shipping label has been created.

If we need additional information to process your order, we will contact you using the details you provided.

4. Shipping and delivery estimates

Available shipping estimates will be shown before purchase where provided. Unless expressly identified as guaranteed, delivery dates are estimates.

Transit times can be affected by carrier disruption, severe weather, public holidays, high-volume periods and address-related issues.

Selecting a faster shipping service does not shorten order processing time unless this is expressly stated.

Delivery estimates do not remove our responsibility to honour applicable shipping commitments or provide remedies required by law.

5. Delayed dispatch and unavailable products

If we cannot ship within the timeframe promised when you ordered, we will notify you and provide the delay and cancellation options required by applicable law.

If no shipping timeframe was stated, we will ship within 30 days after receiving a properly completed order or follow the legally required delay and refund process.

Where required, we will obtain your agreement to a revised shipping timeframe. If you choose to cancel, or we cannot obtain the consent required to continue the order, we will cancel the affected unshipped items and issue the appropriate refund within the applicable legal deadline.

If a product becomes unavailable, we will contact you. We will not substitute a materially different product without your agreement.

Any pre-order or backorder offer will identify its expected shipping timeframe before purchase.

6. Tracking your order

When tracking is available, we will send the relevant information to the email address provided with your order.

Tracking may not update immediately after a label is created or a parcel is collected. Carrier scans may also be delayed while a parcel is in transit.

If you have not received shipping information or are concerned about an update, email info@zibbyhydration.com with your order number.

7. Delivery addresses and order changes

Please check your delivery address carefully before completing checkout, including apartment or unit numbers and ZIP codes.

If you notice an error, contact info@zibbyhydration.com as soon as possible. We will make reasonable efforts to help, but address changes may not be possible once fulfilment has begun or a parcel is in transit.

If an incorrect or incomplete address supplied by you results in a return or redelivery, reasonable additional shipping costs may apply where permitted by law. We will explain those costs before arranging a further shipment.

If the error was ours, we will arrange the appropriate correction without charging you additional shipping costs.

8. Missed, refused or unsuccessful deliveries

If a delivery attempt is unsuccessful, the carrier may provide instructions for collection or redelivery.

Please follow those instructions promptly. If the parcel is returned to us, contact our team to discuss the available options.

Refusing delivery or leaving a parcel uncollected does not automatically cancel an order or guarantee a refund. We will assess the circumstances under our Returns and Refund Policy and applicable law.

Any proposed redelivery charge or deduction must be lawful, reasonable and explained to you. These conditions do not restrict your rights where the delivery problem was caused by us or where a statutory remedy applies.

9. Parcels marked delivered but not received

If tracking shows “delivered” but you cannot locate your parcel:

• Check the delivery address on your order.

• Check safe places, building reception or parcel collection areas.

• Ask household members or building staff whether they accepted it.

• Contact info@zibbyhydration.com if it remains missing.

We will investigate with the relevant fulfilment provider or carrier. A delivered tracking status does not automatically resolve a dispute about whether you received the order.

We may request reasonable information to help investigate, but this will not remove your rights under applicable law.

10. Lost parcels, damage and missing items

Contact us as soon as reasonably possible if your order appears lost, arrives damaged or contains missing or incorrect items.

Please provide:

• Your order number.

• A description of the problem.

• Photographs of the parcel, shipping label and affected products, where reasonably available.

Keep the packaging where practical until we advise whether it is needed for the investigation.

Do not consume a product if its seal is unexpectedly broken, it appears contaminated or you believe it may be unsafe.

We will investigate and arrange an appropriate resolution, which may include a replacement or refund, in accordance with your legal rights.

You are not required to resolve our carrier or fulfilment claims yourself before receiving a remedy you are legally entitled to.

11. Fulfilment and carriers

We may use third-party fulfilment providers and delivery carriers to prepare and deliver orders.

Their involvement does not remove Zibby Hydration’s responsibilities to you as the seller.

If an order is dispatched in separate parcels, we will provide the available shipment information. We will not charge additional shipping solely because we choose to split an order unless you agreed to that charge before purchase.

12. Cancellations, returns and refunds

To request cancellation before dispatch, email info@zibbyhydration.com promptly. We cannot guarantee a voluntary cancellation once fulfilment has begun, but statutory cancellation rights remain unaffected.

Returns after delivery are handled under our Returns and Refund Policy, including our 14-day change-of-mind return option for eligible unopened and sealed products.

Please contact us before returning an item so we can provide the correct return instructions and approved prepaid label.

Refunds required because we cannot ship an order will be processed within the applicable legal deadline. A physical return is not required for goods that were never shipped.

13. Your consumer rights

Nothing in this policy excludes or limits any rights or remedies available under applicable consumer laws.

Where a legal requirement conflicts with this policy, that requirement takes priority.

Updates to this policy will not retrospectively reduce your rights or change the shipping terms agreed for an existing order.

14. Contact us

For shipping questions, address corrections or delivery concerns:

Zibby Hydration
Email: info@zibbyhydration.com
Website: www.zibbyhydration.com

Please include your order number so we can locate your purchase.